What the payment covers
Thennamaraa charges for selected platform packages, including posting credits, lead credits, Ledger Premium and verification processing. These payments are separate from any goods transaction arranged between a buyer and a seller.
Cancelling checkout
You can close checkout before completing a payment. A cancelled or declined attempt is not treated as a successful package purchase. If your bank shows a debit, check payment status and contact support with the transaction reference before paying again.
Pending or delayed confirmation
Bank authorisation, capture and payment confirmation can occur at different times. A pending payment does not activate a package until confirmation is received. Keep the reference shown in the app so the payment can be traced.
Requesting a review
Use Customer support in the app, select the relevant payment category and include the payment reference, selected package, transaction date and a description of the issue. Relevant screenshots may help.
Duplicate charges, paid packages not delivered and other payment discrepancies are reviewed against the provider and application records. Do not send card numbers, CVV, passwords, OTPs or UPI PINs.
Used services and business outcomes
Package usage and the particular issue are considered when a payment is reviewed. Buying a lead or posting a product does not guarantee a completed trade. Verification payment is followed by document review, rather than automatic approval. Refund requests are assessed against the payment and usage records; a refund is not automatic. These conditions do not limit rights available under applicable law.
Approved refunds
If a refund is approved, it is processed through the applicable payment provider and payment method. Bank processing times may vary. The support team should provide the relevant reference and status.
Raise a refund request within 48 hours of the payment or discovering the payment issue. We review the request within 48 hours of receiving the necessary details. If approved, we initiate the refund within 48 hours of approval. These are elapsed hours. The time for the refund to appear in your account depends on the payment provider and bank; the 48-hour initiation period is not a guarantee of bank credit. Contact support if you need an update. Requests made later and any applicable statutory rights will still be considered according to the circumstances.
Goods transactions between businesses
Product quality, return, delivery and goods-payment disputes must be addressed under the terms agreed directly between the relevant buyer and seller. Reporting a business to Thennamaraa does not transfer responsibility for the trade to the platform.